Exchange and Return Policy
Any product purchased from the Hina Hasan Piracha e-store cannot be exchanged or returned under normal circumstances.
In the rare event that a faulty, damaged, or incomplete ready-to-wear item is delivered to you, please contact our customer care team within 24 hours of receiving your order. Our team will assist you with an Online Store Credit or a refund, once the item has been received back at our facility and inspected by our Quality Assurance team.
Once a refund is approved, please allow up to 21 working days for it to be processed. No request will be entertained after 24 hours of the order being received by the customer. Any shipping charges incurred in returning a defective item are the responsibility of the customer.
To raise a request, call us at +92 321 8899922 or email us at hinahasanp@gmail.com. Our team will respond within 48 hours.
Please pack your parcel securely and send it back to:
Hina Hasan Piracha Gold Crest Grand Mall and Residency Lahore 54000, Pakistan
Order Cancellation
Orders can only be cancelled within 24 hours of purchase. A cancellation charge of 5% of the paid amount applies, and the remaining balance will be credited back to the original payment method. No refunds are offered after 24 hours.
Online Store Credit
Online Store Credit is issued by our customer care team and can be used to purchase any item of the same value from our e-store. It is equal to the value of the returned product, minus shipping costs. Online Store Credit is valid for 30 days from the date it is generated.
Made to Order / Custom Stitched Outfits
Made-to-order and custom-stitched items cannot be returned, exchanged, or refunded.
Sale Articles
Items purchased during a sale or promotional offer are considered final sale and cannot be returned, exchanged, or refunded.
Important Note
Hina Hasan Piracha is not liable to issue a refund in the following situations:
- If a parcel is held by the Customs department of the destination country, the customer is responsible for providing all required documentation to the authorities. If customs duty is refused and the parcel is not cleared, the order will be discarded and the amount will not be refunded.
- If a customer refuses to accept the order at the time of delivery, Hina Hasan Piracha is not liable to refund or compensate the order amount.
Shipment and Delays
We strive to meet all estimated delivery timelines; however, delivery dates are estimates and are not guaranteed.
- Standard delays: Domestic and international shipments may experience transit delays (typically 5–7 working days) due to customs processing, courier logistics, or high-volume periods.
- Events beyond our control: We are not liable for any failure or delay in delivery caused by circumstances beyond our reasonable control, including acts of God, war, strikes, pandemics, major disruptions to logistics networks, or unforeseen government or customs actions.
To the maximum extent permitted by law, Hina Hasan Piracha is not responsible for any direct or consequential damages resulting from such delays. While we do our best to keep customers informed, we are not obligated to provide individual notifications for standard transit fluctuations.
Contact Us
- Phone: +92 321 8899922
- Email: hinahasanp@gmail.com
- Address: Gold Crest Grand Mall and Residency, Lahore 54000