Faqs
Ordering & Payment
How do I make a purchase? Simply browse our website, select the item you like, choose your size, and add it to your cart. Then proceed to checkout, where you can enter your shipping information and payment details to complete your order.
How can I pay for my order? You can pay using any of the following methods:
- Online payment using Visa, MasterCard, or credit/debit cards
- Bank deposit / transfer (for local orders only)
- International money transfer services such as Western Union, Remitly, Xoom, and MoneyGram
For bank deposit or international transfer details, please contact us on WhatsApp at +92 321 8899922.
Can I change my shipping address after placing my order? Yes, your shipping address can be updated after the order is placed. However, we are unable to change the address once the order has been dispatched.
Is it safe to pay with a credit card? Yes. All payment information is kept strictly confidential. Card payments are processed over a secure, encrypted connection with the highest level of security. Only authorized personnel have access to this information.
How do I place a customized or made-to-order request? Please contact us on WhatsApp at +92 321 8899922 or email hinahasanp@gmail.com, and our team will guide you through the customization process.
Shipping & Returns
Do you ship internationally? Yes, we ship both nationwide and internationally.
When will my order be shipped? Orders are dispatched as per the dispatch time mentioned on each product page. For order status, contact us by email at hinahasanp@gmail.com or WhatsApp at +92 321 8899922.
How long will it take to receive my order? Once your order has been dispatched:
- Local orders: 2–3 working days
- International orders: 5–7 working days
What are the delivery charges for local orders? We offer free shipping on all orders nationwide.
How can I track my order? Once your order is dispatched, you will receive a tracking number by email or WhatsApp. You can use this number to check the status of your shipment on the courier's website.
How are delivery charges calculated for international orders? International delivery charges vary based on the weight of the parcel and the delivery region.
What is your return policy? Please refer to our Exchange & Return Policy for full details.
Products
What size should I order? Please check the size guide provided on each product page.
What should I do if I receive the wrong product or quantity? Please contact us within 24 hours of receiving your order by emailing hinahasanp@gmail.com or messaging us on WhatsApp at +92 321 8899922, and refer to our Exchange & Return Policy.
Didn't find your answer?
Don't hesitate to get in touch:
- Phone / WhatsApp: +92 321 8899922
- Email: hinahasanp@gmail.com
- Address: Gold Crest Grand Mall and Residency, Lahore 54000